I'm diamond with Hilton. When you travel a lot, you have lots of good things and bad things happen. Some people say nothing. Some people say something when only bad things happen. Some people say things about good AND bad things. I try to fall into the latter group. However, notes are generally only made of the negative things I say. Hilton seems to have labeled me a serial complainer, even though I've also told Hilton when they've done things right. However, last time I called in about something, they told me about all the times I've called and complained about something, and that because of this, I couldn't be taken too seriously, and nothing was done of my complaint. Diamond VIP no less.

Geeez.