Originally Posted by Stranger
Given that with flight passes, you book individual segments, I have a hard time making sense of this? Maybe that it affected your returns was fortuitous?
(But yes, if an agent processes your upgrade, it will be considered a regular, cert-based one. I had a similar situation some time ago. Missed the 25% bonus too.)
I'm assuming that poco upgraded his pass flight in advance and used the kiosk to check-in which is where his/her issue started.
You are assuming that poco's pass flight was not upgraded in advance.