Originally Posted by DullesJason

As a United agent (will be ex-employee in 4 weeks)


same here**I will be gone in August




There are exceptions of course and by all means I suggest you use RCC agents for re-booking, dealing with delays, etc. as a 2nd option after elite line on the phone. But I always suggest you avoid getting a gate agent to deal with rebooking because they are swamped. Call the elite lines or reservations for rebooking and avoid the atrocious lines. Always.