Ok, this is bordering on the preposterous.

We complain about meal orders and ICs not introducing themselves, but this is ridiculous.

For weeks now, many AC customers have not been able to login to their website.

From an AC perspective, this is bad as some may go book elsewhere.

(no need for editorial comments from the obvious party who may suggest that this was done on purpose to earn $25 telephone booking fees. Consider this an op-ed.)

From the customer perspective, this is ridiculous.

Any excuse like "IBM can't reproduce the problem" is nonsense. They know who most of us are. They could call us, get our passwords, login, and see what sections of the code are or are not being hit.

The CIO at Air Canada should be terminated for this nonsense having dragged on for so long. If our customers couldn't access their systems for weeks on end, we certainly would have been.