I just finished a two night stay at Hyatt Cologne, and experienced the following: I went to Cologne for a huge exhibition, checked in late the first evening, around 10:00pm. Rate was EUR 330/night. Asked Concierge to send me up an iron and ironing board, but he replied all had been taken. He offered to ask Housekeeping to press my clothes for me (at a charge, of course). I declined, but later checked that the express pressing charges were outrageous. Anyway, the concierge told me that the hotel only had 20 irons for the 300+ rooms, which I thought was quite low. Since this hotel was so near the exhibition grounds and with so many fair visitors, I suggested to them that they should put an iron in each room.

OK, next morning, called down to Concierge to reserve an iron for that evening, but again, told that it was not possible. The guests had kept the irong in their rooms. However, the Concierge offered to ask housekeeping to press my clothes for me. Again, I declined.

Got back late afternoon, and called HOUSEKEEPING this time to ask for an iron. The girl replied, sure no problem. I asked again..."you're sure you have one?" She said, "Yes they are right here. Did you want an ironing board as well?" GREAT! Two minutes later, the concierge called back and said that Housekeeping was mistaken, and they did not have any irons available, BUT they could ask Housekeeping to press my clothes for me. I told him the Concierge that the girl actually DID have an iron, but he offered some lame excuse, and in the end, still couldn't give me one.

So, I'm beginning to think the hotel hides all the irons during exhbition time, and then "forces" customers to use the pressing service. Is it just me, or does no one iron their own clothes?!

In the end, i just hung my clothes in the shower and turned on hot water for one hour each night to steam my clothes. Actually, worked better than ironing, and I didn't have to do any work!