While I have had eFax paid subscription for years and generally find it of use, I have been continually frustrated by three things which keep me likewise continually on the look out for alternatives to jump ship to:

1. Delay in receiving faxes. Sometimes somebody will fax me something which I don't receive for hours. Probably due to network/server congestion, but I don't believe I'm paying eFax to be on the butt end of their capacity issues.

2. Customer service is terrible, need to get something done? Don't - you'll never get an answer, and if you do, the diction/verbiage of the responses make it sound like it's an overseas outsourced center.

3. Junk faxes, need I say more.

Is the OneSuite fax service as good as its long distance, notwithstanding its system outage last year?