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Old Feb 1, 2006 | 5:39 am
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yyzlhr
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Originally Posted by ajax
Hi there

She said that I should go via the regular customer service channels - will this even be recognised?

I used the online form to compliment a very good agent at IAD and received a reply that she would receive a copy of my comments along with her line manager... If she did or not is anyones guess.
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