Hi there

I just got off the phone with a wonderful and very helpful agent on the EC helpdesk in Frankfurt. She was really one of the most helpful and pleasant BA employees I've ever dealt with. ^ ^ ^

I got her name and the name of her manager.

How do I pass along my comments to BA and make sure that she is recognised? She said that I should go via the regular customer service channels - will this even be recognised?

Any help is much appreciated.

Regards,

John