I'm posting for a friend that had a problem trying to fly from the US back to the UK for the holidays. I tried searching for this type of question, and couldn't find anything. I hope that all of the BA folks on here can give us some good info.

My friend bought a ticket through Expedia. The routing was IAD to BOS (on United 980) and BOS to MAN (on AA96). The BOS to MAN flight was actually a BA ticket and was a codeshare (BA 5205). Her return was BA flight numbers on BA metal (MAN-LHR-IAD). When we called expedia to get the ticket numbers, she had a United One way ticket to BOS, and then the rest of the trip (BOS-MAN-LHR-IAD) was a BA ticket number.

So she departed on Dec 24 from IAD and upon arrival in BOS learned that the AA flight had been canceled on Dec 19. She was told at the airport that this was a seasonal schedule cancelation (not any kind of last minute equipment change). Furthermore, there were NUMEROUS BA customers in the same boat (apparently like 20 other people). However, no upset AA customers at all (which is why I think the info about it being a schedule change was correct and not a last minute canceled flight). Also, apparently it was not listed on the airport flight status board as "canceled," it just wasn't there at all and they had to go to the AA counter to inquire.

They ended up putting most of the people on an Air France flight (BOS-CDG-MAN) which put them into MAN very late with respect to the original schedule while others had to fly to LHR and take a train.

Needless to say, everyone blames everyone else (Expedia, AA, and BA) and no one wants to do anything about it. I am helping her write a letter. In my experience, this is a situation where BA was responsible for notifying their ticket holders that the flight was canceled. If this was an equipment issue or an inflight issue, I think it would be AA's fault. But since it was a schedule change made in advance, I think it is BA's responsibility (even if they claim they were not notified by AA or something).

Any FTer opinions are greatly appreciated. Is BA the best place to complain to? Also, where to US based BA passengers write to complain?

Thanks in advance for your help and advice!