You wanna hear something that really hurts?

After I married my wife, I helped find out where her miles were going, since she was a busy exec.

I became really angry when I found out that Lufthansa cancelled OVER 110,000 miles in her account after they expired over their time limit. She was a LH Senator, yet they would not budge in reinstating her miles 1 month after they expired! It was no surprise, however, that this was a typical GERMAN RESPONSE of STICTNESS exhibited in full form--if you know Germans, you know what I mean! Least to say, she NEVER flies with them again.

The same happed where she had 51,000 Swissair miles ready to expire. They would not accept ANY activity except a Swissair flight to keep her miles active. With the help of Diner's club, we were able to get enough miles in time (1 week before deadline) to cash it in for a flight to Europe this Summer!

[BY THE WAY, my conclusion is that the Euro airlines are waaaay behind when it comes to this kind of customer service]

Once, I remembered some SR. exec at AA saying something that they expect MOST people's miles to expire--that it's the minority that actually cash in their miles!

Well, in many of my cases that's true. I can count many times in college when I could care less what FF miles I had in my pocket (e.g. Tens of thousands of miles LOST!) ............OH, the nonchalance of MISSPENT youth!



[This message has been edited by Wolverine (edited 06-24-2001).]