I heard that AC has been getting a lot of complaints about the Indian Call center for tech support and is reconsidering that decision. I would have no trouble using the Indian call center if they were competent, but I am sorry, they are NOT.

I suggest that anyone who have had a bad experience with the flight passes and IT reservations that resulted in long and frustrating time with the Indian call center to file a complaint formally either via the SE desk or on customer care. Some indication seems to say that the Indian call center is trying to minimize the number of complaints so some may not have been fully recorded to the level of frustration and loss of business.. The more formal complaints AC has and concrete examples where they were losing business via the IT/ Indian tech support, maybe the faster AC will reconsider the decision for the Indian Call Center.

Sometimes the cost savings are not worth losing customers for...