Originally Posted by itsme
I take it from bkc6j's experience 11 months after the first one, they do keep and consult a "permanent record" that tells them whether you have previously benefitted from a "one time exception."
I take it the same way, but it's a little surprising to me that this exists. I didn't really think the "one time exception" was a reality, but rather something CSRs told you to make you feel grateful. I guess not...