Hello.

I've had my baggage lost on CO once before, but they were very helpful and got it back to me in 3 days. I suggest you contact Continental's baggage centre:

Phone
1-800-335-BAGS (1-800-335-2247)
(281) 821-3526
(281) 233-1474 (Fax)

E-mail
[email protected]

Continental Lost Baggage Information
http://www.continental.com/travel/po...2E0F2C5B41E2CC

Prior approval must be obtained through the Baggage Resolution Center (1-800-335-2247) in order for any expenses to be reimbursed.

For wholly domestic travel, Continental's liability for any form of damage as a result of loss, damage or delay in delivery of customer's personal property shall be limited to the fair market value at the time of loss, damage or delay and will not exceed $2,800.00 per customer, except for wheelchairs and other assistive devices.

For most international travel to which the Warsaw Convention applies (including domestic portions of international travel), Continental's liability is approximately $9.07 per pound up to $640 maximum per bag for checked baggage and $400 per customer for unchecked baggage.

For most international travel to which the Montreal Convention applies (including domestic portions of international travel), Continental's liability is approximately $1,375 maximum per customer for checked and unchecked baggage.

When checking baggage for a flight, a customer may declare a higher value than the maximum limit of liability. See Excess Valuation for additional details.

Continental shall not be liable for loss, damage or delay in delivery of high value, fragile or perishable items. In addition, declaration of higher value does not apply to the above items. See Fragile and Perishable Items for detailed listings of exclusionary items.

In the course of normal handling, your baggage may show evidence of use. Continental is not liable for minor cuts, scratches, scuffs, dents and soil. Continental is not responsible for conditions that result from normal wear and tear or the following:

Damage to wheels, feet, extending handles, over-packed bag and items of fragile or perishable nature
Loss of external locks, pull straps or security straps
Manufacturer's defects.

I hope this helped.

Canada Flyer