Originally Posted by kiwiandrew

I have been told that the checkin staff go off what is on the ticket whether it is correct or not ... you may need to claim compensation from the ticket issuer if the airline wont refund you . I used to work for a consolidator and from time to time we had to reissue tickets before departure after human or system error resulted in tickets with incorrect baggage allowances being issued - it could get very nasty if it wasn't picked up before departure