Originally Posted by LPCJr

This is something I've never seen before. I'm in CLE, and the RCC here is "self-service" - there is no receptionist. There is a keypad outside the door, you have to see a United representative for the code, and then punch in the code to get inside. Fortunately, I was able to find a GA for the code, but what are you supposed to do if it's a time when there aren't any GA's at any of the gates? I suppose that if you know about it, you can ask at the ticket counter. At any rate, one of the "Features and Privileges" that I'm paying for as part of my membership (according to the list on united.com) is "Personalized travel assistance." Really? From who?