FlyerTalk Forums - View Single Post - What does a TA say when calling in for an UG ?

Jan 25, 2006 | 3:50 pm

#15

infy9001

Join Date: May 2004

Location: YYZ

Programs: CX-Silver, HH-Diamond, SPG-Gold

Posts: 376

Quote:

Originally Posted by djjaguar64

I thought the least we could get was some service from the Reserv centre as an Elite or a S. ELite or a Prestige for that matter. My UG window is on Sat/Sun and my TA is not in what happens then ?

Revenue, revenue revenue, whatever happened to Customer service,customer service customer service ?

I thought I was a GUEST ?

Call your TA and get your AC booking reference number. Then when you call Sat/Sun.. (if you call at 00:01 Sunday), you should be able to upgrade with your cert. I did just this last week and was successful (my ticket was booked thru a TA as well).

If you do get told your TA needs to upgrade you, hang up and call again to try to get a different agent.

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