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Thread: What does a TA say when calling in for an UG ?
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Old Jan 25, 2006 | 10:16 am
  #3  
ABG
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Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
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No TA would call in an upgrade when they can modify it within the GDS or in the case of a city pass / rapidair pass do it via aircanada.com

Call Centre agents were originally told in Oct 05 not to upgrade pax, but I believe that the winds are now blowing in a different direction on that one.
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