While the Airport South property was nice , I felt the staff was pretty clueless (if not kind.) I booked a 3 night stay in 2 reservations -- the first night at an MEB rate, and the second and third nights at a PKG rate (which included b'fast and a shopping certificate) with an EEO coupon.

Check-in agent: I don't have breakfast coupons. They'll take care of your shopping certificate in the morning. The EEO coupon has been noted. I've also noted that you are here for 3 night.

Morning agent: I don't know what this PKG rate is -- if you look up the details, we'll honor it. I don't have anything noted about the EEO coupons, but I'll note it. Also, I only have you for a 1 night stay -- I will make sure it says 3. Here are your breakfast coupons.

Evening agent: I'm glad you stopped by the front desk! We've been trying to contact you all day as we have you as a check out. Ugh....

Check-out: Oh, we don't have you noted as using an EEO. We'll take care of that for you. Ugh...

Current: Platinum points bonus has not posted yet.

Nothing horrendous, but still, and clear sign of lousy communication at the front desk. Why should it take 4 contacts to get something right?

It's a nice property with a fairly convenient location, but I wasn't too impressed with the coordination among the front desk staff.