Originally Posted by thezipper
kiosk problems happen to me mostly on re-bookings or when changes have been made to the PNR... best one was when I was having problems and asked the CSR to check me in... she just looked up the PNR and handed me a slip of paper with it on and told me to use the kiosk...
The kiosks are great when they work. The problem is when it doesn't for whatever reason. NWA does not have the staff for any issues, whether it is some one spending 6,000 on a J tix, or a canceled flight. They need a better way.