Just a quick update

This is the response I got from AC:

Thank you for your e-mail.

Your comments indicate that your daughter's recent travel experience with us fell short of the service levels we try to provide to each and every customer. Please accept our sincere apologies. During any travel experience, we know we have many opportunities to exceed our customers' expectations and, unfortunately, there is also the chance that we may fail to do so. While some of these circumstances are within our control, others are not. In either case, we understand that the experience is less than positive. As we cannot recreate the situation which took place at the Lounge with the lounge passes, we can offer no valid explanation as to why the passes were deemed "fake". While we can offer no We are grateful that our customers provide feedback that enables us to identify our errors and introduce measures so they won't happen again.

We take your concerns very seriously. Feedback such as yours is tabulated and information is provided to the appropriate department as well as to the senior management group. Our awareness of the need to improve our customer service forms the heart of a major internal improvement program.

As a gesture of goodwill, we are forwarding you two replacement Maple Leaf Lounge passes.

Thank you again for taking the time to share your experience. We value your business and your loyalty and we hope for another opportunity to provide you with a more pleasant travel experience in the very near future.

Sincerely,



Customer Solutions

In a separate e-mail few minutes later

Just an update for you.

I have been advised by our Budget Coordinator that we do not have the 2006 Lounge Passes in our office as of yet. As soon as we receive them we will forward to you.

Sincerely,



Customer Solutions

All in all good ending, very quick and efficient response ^

drumbo