Originally Posted by LapLap
Ooooh! That's NOT nice!
Didn't you get this message at the bottom of your emailed booking confirmation?:
Everything about your booking will be RIGHT, or we'll work with our partners to make it right, right away
Learn more.
I'm also interested to know if yours was a 'good buy' rate.
Anywy - you've spurred me into confirming our rates at another hotel in this forum. Thanks! And best of luck!!!
Yes, it was a 'good buy' rate. Does that put me in a better or worse position to bargain?
This from Travelocity!
"What do we mean when we say that everything about your booking will be "right?"
All travel booked on Travelocity will be consistent with the promise of its detailed description on our site and your travel itinerary (as confirmed on our site 24 hours prior to departure)—be it airline flights, hotels, a TotalTripSM (flight + hotel package), a Last Minute Deal package, cruises, car rentals, or attractions/event tickets.
Human error happens; nobody's perfect—but in those rare cases that we make a mistake you can count on us to take responsibility for it, and to be thoughtful and fair as we work to resolve it. If, say, we inadvertently advertise a fare that's just "too good to be true," like a free trip to Fiji, we'll work with you and our travel partners to make it up to you and find a solution that puts a smile on your face."
I suppose Travelocity's definition of the vague words "thoughtful" and "fair" is that they're offering a refund without penalties! Can't go so far as to say it will put a smile on my face, though....
