Originally Posted by thadocta
All rebookings will have to be done over the phone, but you will not be charged the telephone booking fee.
Just to report, QF London have charged me the telephone service fee today to rebook a stored credit (the first time I've done this).
Credit = AUD 112
Change fee = AUD 35 (no GST chargeable as outside Oz, I presume)
Service fee = GBP 25 = AUD 60
Net credit applied to new ticket = AUD 17
I've e-mailed QF to ask for clarification about this.
With the other GST adjustment, I've actually effectively carried over GBP 15, which is better than a smack in the face with a wet fish - I'd mentally written off the original ticket completely, then remembered that I could store the value - so I'm not going to throw a tantrum over this. But on a purely financial basis, GBP 15 was definitely not worth being on the phone for 20 minutes.