Question -

I was on the 22:10 1/17 GRU-ORD flight and saw something interesting. There were about 5 open seats in Biz w/ 2 open in FC. Didn't see anybody upgraded to fill those seats, yet I knew of at least 4 other 1K's on the flight besides myself. I was in 16F on a 763, so my situation was great, but I'm curious as to what is the process is for awarding an upgrade to loyal customers when seats are empty?


Thanks,
Jim