Originally Posted by BOSnomad

This billing cycle was my anniversary one as well - I carry both a personal and business MC, and was looking at $50 and $75 fees. I called once for each card asking to have the fee removed. The CSR, both times, asked "does that mean you're going to cancel?" After I told them I would consider that as an option, I was handed off to a "supervisor", and both times was told that while they couldn't waive the fees "because they're imposed by American Airlines", they could offer a credit equal to the amount I was being charged in annual fees. Frankly, I don't care what they call it as long as I'm not paying it. I guess the magic word is "cancel". Miles were not offered either time as a solution, but both times the supervisor read from a script thanking me for being "such a valuable Citi customer".