Originally Posted by cigarman
Is there some reason why the Qantas board is hostle?
Yes.
Unlike in the US, the rest of the world does not see "compensation" as the first port of call when something goes wrong. This is a cultural difference. Unfortunately, the US has forgotten that satisfactory remedies exist, other than compensation, for situations like this.
By demanding "compensation" merely because something went wrong, when it fortunately resulted in no actual damage or loss to you or to anyone else, you press the rest of the world's buttons - so don't be surprised when you get a hostile reaction.