I called AMS and got good seats for upcoming flights, but they do not show up on the seatmap at NWA.com, instead it shows the seats that NW automatically assigned and the good seats up front are not even available for me to change to online even though I am a Plat.

The last time this happened I thought I could probably fix it when I did OLCI but no, it gave me the NW assigned seats on the boarding passes and not the seats I thought I reserved through KLM.

so just because you arrange everything by calling or e-mailing KLM don't be so sure that you will end up with those seats after all.....