Originally Posted by kleeman
Not that I like the Seattle Times (I'm a Seattle PI fan) but I have to say that this seems like more of an AS problem than a Seattle Times one...at what point are we going to have to say, Menzies were a mistake, lets get back the AS labor team and get our airline back on track...
The AS managament can't be saving more money by having Menzies than the costs of their errors and the cost of the marketing debacles...
Absolutely. I've got some knowledge of airlines, bureaucracies and the flaws and foibles of the press both professionally and as a consumer; I openly root for AS to whomever I talk air travel; and I consider myself to be a patient guy...
...but this is getting ridiculous.
Come to think of it, the two times of late I've had bad service on AS, it's been as a result of contract agents. Either the Menzies' agents at LAX or the AA ground service at DCA (AA or contractor, I don't know - but not AS) crushed some of the wine that Gaucho100K had carefully packed for me at his shop in BsAs; and, HP agents operating our AS flight at LGB a while back didn't know how to upgrade my GF and I.