Sorry if this was already asked elsewhere. I would be especially interested
in your opinion if you are a ticket agent... Do you prefer in general to issue electronic tickets instead of paper? How about dealing with eTKT in case of irregular ops? Are there any "objectives" in terms of % of eTKT issued?

The reason I am asking, is because I get the impression that for me (as a PAX) an eTKT is bad in case someting unforeseen happens. In some particular cases the reservations staff cannot deal with an eTKT (e.g. to modify an itinerary), or they have to go through some trouble to do things which for a paper tkt would be straightforward? If the schedule is tight then the eTKT could mean I am not going to make it... Please help me understand if this is generally true or just a wrong impression.