The only somewhat similar experience I've had happened about 3 years ago. My wife (no Medallion status) and I (GM at the time) were flying the return of ATL-RDU right after Labor Day on L class tickets. The flight was delayed 2-3 hours on the runway in RDU due to mechanical reasons and eventually they cancelled the flight and rebooked everyone on other flights. Thank goodness for the CRC in RDU. We were able to get confirmed seats on the next flight out.

I thought nothing more of it until about 2 weeks later when an unsolicited letter of apology came addressed to my wife with a $75 voucher. They never sent anything to me, even though we sat next to each other (in coach) and our records were linked. I always wondered about the criteria by which they selected those that received the letters and vouchers.


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Bert