I was delayed out of moscow flying business class on system wide upgrade(my last).The plane left two hours late.I missed ny connection and arrived home 1:30AM which was three and half hours late.
Today I received $100 voucher with apology for delay out of moscow.It was sent a week after the flight without a request on my part.
What is the normal experience of dal flyers related to delays and compensation? I would be interested in hearing about the good ,the bad, and the ugly particularly in the last six months.
I was a siver medallion at time of flight and am currently gold.Does status affect compensation?
I am trying to discover how much of what is done is non discretionary and how much is negotiated.
THANKS