The Neverlost can never find the Wal-Mart in Saddle Brook, NJ, I've noticed (don't ask...)
But, when I complain about it (also in SEA where it barely works downtown) they usually take the charges off.
And ANYTIME I fill out the survey (even with positive feedback, which is sometimess), I get 2 certs for free NL days. I can never use them becase they aren't valid with any other PC, and I'm always using a PC on personal rentals; on business I don't care.
And for that matter, whenever I fill out the general Hertz survey, I get 2 certs for $10 off a rental. Similar problem using them, the PCs online are usually better deals.