Because peteropny has totally unrealistic expectations, IMHO. If the airline provides several extra employees to comfort and re-book, that's fine, but as NoStressHere noted, DEN isn't a big DL station, much less a hub.

I think the general problem here is that people have expectations that are very high, and when something goes wrong and the service following it is merely adequate, instead of spectacular, it's as if all hell broke loose. On the other hand, if service is adequate in a normal situation, it doesn't seem as bad.

Delta put peteropny on the next flight, and gave him a meal voucher and a cab voucher for his destination. If the complaint letter yields a $30 check for the Airphone bill, shouldn't that be satisfactory?