I have stayed at The Dorchester for years. About a year ago they hired the GM from Claridges and he has improved it since. I find the rooms and bathrooms large and comforable; the bed linens among the best I have found. They have renovated the lobby, put in a terrific Chinese Restaurant and are about to close the bar for a complete renovation. True, the gym needs a makeover but ask for a complementary glass of fresh squeezed orange juice when you are done working out.I found it the one place in London among the top hotels where you can get proper British service yet if you walk through the lobby in jeans they will not shoot you. The Hall Porters are terific. Having said all this, the one consistent source of unhelpfulness and rudeness is the front desk, cashier and reservation area. The recently hired to reservation manager from the Lanesborough and they keep trying.