Hi! Who did you buy your tickets from? Did you use a credit card?? If so, then you have recourse against the merchant who charged your credit card for the 1600 Euro for "services not rendered". In other words, you need to dispute the charge on your credit card and have it charged back to the merchant's bank account. Don't wait for the merchant to try to work things out with the Airline as sometimes this can drag on and eventually you will run out of time. Your credit card bank only has a certain amount of time in which to process a chargeback. Since the date of service was right before Christmas then you still have time to dispute the charge (if you charged it on a credit card, if not then you have to depend on Skytours to work things out). Don't wait any longer if you charged it, as sometimes it takes a hit to a merchants' bank account to get things rolling. Good luck!!