Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
If it comes to lost/delayed baggage, DL goes out of its way for elite members. I have received adequate compensation, and very good customer service.
That's one reason I stick to DL - if they screw up, they usually make up for it.