Originally Posted by MaxFlyer
On a recent trip from SFO the purser on the upper deck was excellent in everyway possible ^ . I sent BA am email singing her praise but I have no idea if the feedback will reach the correct people (her and her boss) especially as none of my other emails and letters have been replied to since September
exactly, whilst the bad may happen, there should surely also be the knowledge that you can highlight the positive aspects and they'll get feedback for it? Otherwise why would the crew bother taking pride in their work?