Welcome to FT. I want to make sure you get the right answer/expertise to your question so I'm going to move this to Travel Buzz since the airline in question does not have its own forum - hopefully other travelers who have been in this situation can chime in to help you.

(This forum is for community get-togethers and the other two forums you posted in are for technical issues specific to the website/forums and actual reports about locations/trips taken. Also... cross-posting is discouraged here - we'll work to help you find the right place to post if you just post it once. )