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Old Jan 5, 2006 | 4:01 am
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GoldCircle
50 Countries Visited5M20 Years on Site
 
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Wow. Pretty short trip report...

I had a similar situation with UA. The first thing I'd do is speak to a supervisor in OS and get a verbal explanation as to the problem with the original tickets, and insist on this in writing.

get Skytours to put their position in writing.

Then, I'd dispute the charges on your credit card, asking Visa/MC to hold the 2nd payment to OS until the matter has been sorted out, so you don't have to carry the credit burden of two sets of tickets.

Then start throwing shapes demanding that both Skytours and OS talk to each other and sort this out, ot that you will sue both in the relevant small claims court/consumer arbitration system in Austria.

I'd be looking for some hefty vouchers form OS for the trouble also.
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