Originally Posted by Darren
I think that a refund qualifies as "a different suitable solution". My point is that they cannot refuse to do anything just because you are on a OWE, just like they cannot refuse to do anything if you're on a ticket with a more common fare code.
I'm not so concerned with them not doing anything as I am more concerned with the breadth of options available on an OWE vs. a different ticket.
The fact that she couldn't reroute me on AirCanada, for example, is a concern. What if the only available option to get me there the same day was on another carrier? What is AA's obligation in that scenario? I'm sure I'll find my answers in some obscure legalese in the conditions of carriage, but I was hoping for some insight from people who have been in these situations or who know how the systems work.