Originally Posted by Crzn33k
What day did you fly? I know that 1 night we were having problems with the
bag drop not working, to many bags and it kept getting jammed up.
The POS was working on the problem for a couple of hours so only 1
carousal was working, 14 I think. Both As and Horizon had to use the same one so bags were put on in order of arrival of the flight.
Admittedly, I am talking about a busy time - Friday 12/30 specifically, also Sunday 11/27 (!), etc. Holidays are when families with kids travel, though, so it is totally predictable that alot of bags are going to be on planes those types of days... it seems to me that Alaska could put on extra staff for such times, if they thought baggage delivery time was important. Hence, my post - does Alaska consider the time it takes to get check-ins to customers of any importance? Do they measure it? Does anyone get dinged by management when it takes an hour for everyone to get their bags? Or is it "that's just the way it is", which may very well be the proper business decision, I admit!
(Of course, a one-time mechanical problem can screw things up no matter what).