Originally Posted by FrankFi
While waiting almost an hour (again) for bags at SeaTac over the holidays, I got to wondering: is this wait now just like no meals in coach? That is, is a long wait for baggage an obligatory part of flying in an era where consumers only buy based on price, not service?
Yup. Too many AS customers would rather have low fares and poor service then high fares and good service, so AS continues to replace their own expensive ramp workers with cheap outsourced ones.