So it's hard as a large organization to have rules and then how to have equal rule bending. As each person is different in their interruptation of rules, attitudes towards customer service or what elite levels mean, you can get drastically different results with rule bending.

Say abc gets plat again, but xyz doesn't but has basically the same circumstances, someone is going to be po'd...Also klm who earned plat by taking an extra mile run, might also be po'd that he/she spent his/her valuable time and money to make sure they got plat following the well publicized rules.

So I think it's fair that regardless of the circumstances, that NW have a policy of no exemptions. Having challenges seems to be a fair way to make up the difference as well.

So this also begs the question, should we get one point for each dollar we spend vs mile we fly? Kind of like BizPerks, all based on revenue....hum....be careful what we ask for....