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Thread: When do/should a few small inconveniences "add up" to a complaint?
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Old Jan 3, 2006 | 8:02 pm
  #14  
rahmanbar
 
Join Date: May 2004
Posts: 915
Sometimes a timely "We're very sorry" will prevent unhappiness over a "small inconvenience" (or even a few of them) to escalate into a major brouhaha.
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