I suppose to add some clarification I was posting their email mostly for anyone who was "1 mile short" or maybe even 1,000 short.

Personally I was a few thousand short but I know in years past some people have been bumped up so I thought it was worth a try since I have nothing to lose. Also I thought their line about not looking at exceptions interesting since they have in the past and now more than ever they are struggling to keep customers.

I don't mind too much they aren't bending the rule for me, even though I think it would make more sense for them to reward those who spend more money with the airline since this would drive more profits..