Originally Posted by LPCJr

I checked into the Baltimore Marriott Waterfront today for a 4-night stay. This is one of my favorite Marriott properties, and service is normally top-notch.

Several things have happened so far:

Although my platinum status was recognized at check-in, no mention was made of the fact that the c-lounge was closed for the holidays. I later discovered this on my own. I had to go down to the front desk to inquire (and to ask about breakfast certificates).

Additionally, since I was not provided a room on a c-floor, I asked if it would be possible to send up "a couple" bottles of water (my rationalization for this is, if I was on the c-floor, you would have given me water anyway).

I was told that both the water and the breakfast certs would be delivered (apparently they needed to print up more certs).

Two hours later - nothing.

I check back with front desk and am given the certs. Also told that "room service is on the way with water."

Sure enough, a few minutes later, room service shows up with 6 small bottles of Evian - for which they wanted to charge me $18.75. No one had told them that this was supposed to be complimentary.

Later, at about 10 PM, I go to take a shower. No hot water. I call front desk - "we'll send someone from engineering right up." 10:15 - still no hot water, no one from engineering either. I call again, and someone comes about 10:20, tinkers with something for a minute, and I have hot water.

So, to summarize the issues in my first 6 hours here:

-- Didn't bother to tell me lounge was closed.
-- Didn't offer breakfast certs.
-- Didn't deliver certs and water in a timely manner.
-- No hot water; 2 calls required to get rectified.

In my mind, each of these items individually is relatively minor. What I'd like an opinion on is, at what point do a series of "small" items add up to enough that a complaint is warranted? My gut feeling is that I am starting to reach that point.

The other thing that has left me kind of sour is the fact that the lounge is closed. While I do recognize that they don't have to provide me lounge access as long as they give me breakfast, the fantastic lounge at this property is one of the key reasons I stay here. That said, I'm trying not to let this unrelated issue cloud my judgment.