HA HA, this is so funny. I did call, what they decide to do is their problem. But for the person who said I waited, yeah it was a last minute trip. I'm sure u have heard of those. Secondly, yeah I expect them to waive the 14 day advance, if it's documented failure of their own website. (Which it was) I'm and engineer and we don't hold our clients responsible for our failures, neither should they. It wasn't like I tried to beat the system, their system malfunctioned and hasn't charged me. As i said I supplied them with the proper information. And as for the free ticket, I'm still in luck thus far. I even called them, and they told me it hadn't ticketed yet, so oh well. They don't catch. I'm just 300 bucks happier. HAPPY FLYING