Hi,
Sorry about the vague title, I could not think of a more informative way to post it.
I was about to book a fully refundable ticket issued by BA from Karachi to London. The routing is
Karachi - Dubai EK
Dubai - London BA
London - Dubai BA
Dubai - Karachi EK
I phoned expedia to make sure it was refundable (it said "NO PENALTIES"
on the fare rules) they said yes it is. I phoned back a few days later to confirm and I was on hold. After a lengthy wait, I was told that they had phoned Emirates and their WOULD be a penalty to refund the Karachi - Dubai - Karachi segments but the BA sectors are fully refundable. Since it is a through fare, I am not sure
a) how that would work (If I only wanted to refund the BA segments, would they refare it
)
b) is that is indeed correct?
Does it make sense to you? It is a BA fare, not an EK fare, but would I still have to pay cancellation penalties to EK.
I went in a circular argument with the agent.
He said "the BA sectors are fully refundable but the EK ones are not. If you need more information go to the fare rules on our website"
I said "the rules say the ticket is fully refundable without penalties, it says nothing about refunding parts of it requiring a fee"
He said "well we have to go by the
most restrictive rules, which apply to the whole itinerary"
I said "no where in the rules does it say there is a pentalty"
He carried on with his..."the BA sectors are fully refundable but the EK ones are not. If you need more information go to the fare rules on our website"
I finally gave up, cause I knew FT would have the answer
Cheers