Originally Posted by levy
i rented for this weekend from enterprise. when i got there i asked for the chevy impala, he convinced me it was a premium car, inside the office i showed him on the enterprise fleet chart, where it says clearly that the impala is a full size car, not a premium, so he then tells me that since its a 2006 its considered a premium car. has anyone ever experienced something like that? what am i supposed to do? (he charged me for premium size)
you go to enterprise.com and fill out a complaint form stating that you specifically booked for a fullsize which was stated on his "list".
u should prove your point with your online reservation which i'm hoping you actually reserved online. online rates generally are much cheaper than walk-in or call-in rates.
request that their CS contact you ASAP to resolve this matter, hopefully before the rental is returned so that there will be an adjustment made before they charge your card.
fwiw where is this location?