Originally Posted by hyatt_otaku
But really, is the "service charge" ever really distributed to the staff? I always wonder about that and I just assume that it's just kept by the hotel- another way of increasing revenue.
Does anybody know what really happenes? I'd be interested to hear.
I cant speak for Housekeeping, but Im sure if the waiters/waitresses didnt get the 15% in the Hotel owned coffee shop they wouldnt be working there or at least, make it known to the customers in a very Kind way.
Alot of Restaurants in Europe is the same way they add on a Service fee (Tip).
Im sure if theres an Envelope left from the Housekeeping with the name of the person who cleans the room left behind,that they dont get apart of that 15% Fee tahts charged. In the place I stay Ive Never seen an envelope. Nor do I remember seeing one in any Hotel where I was charged a Service Fee.