CONFIRM SAME-DAY FLIGHT CHANGE                                     
             (WITHIN/BETWEEN U.S. 50 STATES)                                    
                                                                                
             OVERVIEW............. S*R.G                                        
             CSR ATO PROCEDURES... S*R.C                                        
             RSSR PROCEDURES...... S*R.R                                        
             TERMS AND CONDITIONS. S*R.M                                        
                                                                                
                                                                                
                                                                                
                                                                                
OVERVIEW:                                                                       
  EFFECTIVE 14NOV05...CONFIRMED SAME-DAY FLIGHT CHANGE                          
  OFFERS CUSTOMERS TRAVELING ON DOMESTIC FLIGHTS                                
  (WITHIN/BETWEEN 50 UNITED STATES) THE OPPORTUNITY TO                          
  CONFIRM SEATING ON AN ALTERNATE FLIGHT WITHIN 4 HOURS                         
  OF RSSR OR CSR CONTACT FOR 25.00USD.                                          
                                                                                
 CSR ATO PROCEDURES:                                                            
 1. CUSTOMER MAY CONFIRM ALTERNATE FLIGHT WITHIN 4 HOURS                        
    OF CSR CONTACT.                                                             
    EXAMPLE 1: CUSTOMER WITH A 6PM FLIGHT CAN CONFIRM A                         
               1PM FLIGHT IF CSR CONTACT IS MADE AS EARLY                       
    EXAMPLE 2: CUSTOMER WITH A 7AM FLIGHT ARRIVES AT THE                        
               AIRPORT 9AM...CSR CAN CONFIRM A FLIGHT                           
               BETWEEN 9AM-1PM.                                                 
 2. CUSTOMER ASKS TO FLY ON ALTERNATE FLIGHT THAN BOOKED                        
    IN PNR.                                                                     
 3. TO DETERMINE CAPACITY/AVAILABILITY OF FLIGHT...USE                          
    FASTAIR *AVAILABILITY LOADS*. DO NOT OVERBOOK FLIGHT                        
    (CABIN CAPACITY MINUS 1).                                                   
 4. ONLY OFFER IDENTICAL ROUTING: SAME DESTINATION AND                          
    SAME CONNECTION CITY. CONNECTING DOWNLINE FLIGHTS                           
    MAY BE OFFERED/CONFIRMED.                                                   
    EXAMPLES: CLE X/ORD LAX...CANNOT OFFER CLELAX NON-STOP                      
              CLE X/ORD LAX...CANNOT OFFER CLE X/DEN LAX                        
              CLE X/ORD LAX...CAN OFFER CLEORD AND ORDLAX                       
              CLE X/ORD LAX...CAN OFFER CLEORD OR ORDLAX                        
 5. IN CUSTOMER PNR...CANCEL OLD FLIGHT AND CONFIRM NEW FLIGHT.                 
    - BOOK TO CABIN CAPACITY MINUS 1.                                           
      EXAMPLE: ECONOMY CABIN HAS 100 SEATS...ONLY BOOK TO 99...                 
      EVEN IF AVAILABILITY INDICATES SEATS AVAILABLE TO                         
      SELL. FULL FLIGHTS OR FLIGHTS WITH ONE EMPTY SEAT                         
      MUST *NOT* BE OFFERED.                                                    
    - BOOK IN SAME CABIN (SAME BOOKING CODE IF AVAILABLE OR                     
      ECONOMY BOOK H/BUSINESS BOOK C/FIRST BOOK F)                              
    - DO *NOT* REVAL ETKT. DO NOT *TICKET VERIFY* PNR ATFQ.                     
    - CHECK CUSTOMER AND BAGGAGE ON NEW FLIGHTS.                                
 6. PROCESS THE CONFIRMED SAME-DAY FLIGHT SALE ON SST:                          
    FASTAIR: SPECIAL CHARGES MENU (CTRL F2/OPTION 8)                            
             BASE:  23.25                                                       
             TAX:    1.75US                                                     
             TOTAL: 25.00                                                       
   NOTE: DO NOT USE PNR UNITED FIELD/UF TO PROCESS                              
         CHARGE. AMOUNTS ARE NOT TRACKED APPROPRIATELY                          
         AND TAXES MUST BE INDICATED. USE SST...                                
         FASTAIR: SPECIAL CHARGES MENU (CTRL F2/OPTION 8).                      
                                                                                
 RSSR PROCEDURES:                                                               
 1. CUSTOMER MAY CONFIRM ALTERNATE FLIGHT WITHIN 4 HOURS                        
    OF RSSR CONTACT.                                                            
    EXAMPLE: CUSTOMER WITH A 6 P.M. FLIGHT CALLS IN AT 1 P.M.                   
    (THEIR LOCAL TIME). RSSR CAN CONFIRM A FLIGHT -IF AVAILABLE-                
    FOR FLIGHTS LEAVING BETWEEN 1 P.M. TO 5 P.M.                                
 2. RSSR MUST BE ABLE TO REBOOK IN SAME BOOKING CLASS OR                        
    H-CLASS.                                                                    
    EXAMPLE: IF A CUSTOMER IS HOLDING V-CLASS AND V-CLASS                       
    IS AVAILABLE THE RSSR WOULD REBOOK IN V-CLASS..IF NOT                       
    THEN BOOK IN H-CLASS. DO NOT BOOK IN ANY CLASS BETWEEN                      
    V OR H..IT IS EITHER THE BOOKING CLASS OR H-CLASS.                          
 3. COLLECT THE $25.00 FEE THROUGH THE UNITED FIELDS.                           
    (LOCATED IN THE REVALIDATE MENU)                                            
 4. **DO NOT** REVALIDATE OR REISSUE ETKT. THE AIRPORT                          
    HAS A PROCESS IN PLACE WHICH WILL ASSIST CUSTOMERS                          
    CHECKING IN AT THE EASY CHECKIN UNITS OR AT THE COUNTER.                    
 5. YOU MAY NOT BE ABLE TO ASSIGN A CUSTOMER A SEAT. DUE                        
    TO THE TIME FRAME IT MAY BE UNDER AIRPORT CONTROL.                          
    PLEASE ADVISE THE CUSTOMER A SEAT WILL BE ASSIGNED                          
    AT THE AIRPORT.                                                             
 6. PLEASE SEE TERMS AND CONDITIONS FOR ADDITIONAL                              
    INFORMATION  S*R.M                                                          
                                                                                
 TERMS AND CONDITIONS:                                                          
  * VALID ON UA/UAX/TED OPERATED FLIGHTS                                        
  * VALID WITHIN/BETWEEN THE 50 UNITED STATES                                   
  * 25.00USD IS NON-REFUNDABLE                                                  
  * NOT VALID ON DOMESTIC SEGMENTS THAT ARE PART OF                             
    AN INTERNATIONAL ITINERARY                                                  
  * FEE IS ONE-WAY CHARGE INCLUDING CONNECTIONS. CONFIRMING                     
    ONE FLIGHT...TWO FLIGHTS...OR THREE FLIGHTS ON A                            
    ONE-WAY ITINERARY WILL COST ONLY 25.00USD.                                  
  * UA*S SAME-DAY STANDBY FOR FREE REMAINS AN OPTION FOR                        
    CUSTOMERS. UA*S MISSED TRIP POLICY REMAINS IN EFFECT.                       
    SEE:   S*FAR/STANDBY                                                        
  * CUSTOMERS WITH FULLY REFUNDABLE TICKETS (MOST F/C/Y/B/M                     
    TYPE FARES) MAY MAKE FLIGHT CHANGES WITHOUT CHARGE.                         
  * CONFIRMED SAME-DAY FLIGHT WILL BE OFFERED ON ECU/ECO                        
    IN EARLY 2006.